At Tredvik, we want you to feel completely confident in your purchase. Our return policy lasts 60 days from the date you receive your order. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns
- Defective or Damaged Items: Full refunds or exchanges are issued for products with verified functional defects or transit damage. To qualify, items must be in their original packaging with valid proof of purchase.
- Change of Mind: We generally do not offer refunds if you simply change your mind. However, exceptional circumstances may be given special consideration at our discretion with valid proof of purchase.
- Non-Returnable Items: Gift cards, custom-made products, downloadable software, and select hygiene or personal care items are strictly non-returnable.
To initiate a return, please contact our support team at [email protected].
Order Cancellations
Order cancellations are accepted only for full-priced items within 60 minutes of placing your order. Because our fulfillment team processes orders quickly, cancellations are strictly time-sensitive. If you need to cancel, please email [email protected] immediately within this 1-hour window.
The Refund Process
- Inspection & Approval: Once your returned item is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Final Settlement: Final refund arrangements are completed after we verify the physical receipt and condition of the returned item.
Late or Missing Refunds
If you haven’t received an approved refund yet, please follow these steps:
- Re-check your bank account or online statement balance.
- Contact your credit card issuer (it can sometimes take several business days for refunds to officially post).
- Contact your bank, as processing delays are common before transactions appear.
- If you have completed all these steps and still have not received your funds, please reach out to us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same model, please send an email to [email protected] to get started.
Return Shipping & Handling
- Shipping Costs: You are responsible for paying your own shipping costs when returning an item. Original and return shipping costs are non-refundable. If you receive a refund, return shipping expenses may be deducted from your total payout.
- Transit Times: Depending on your location, the time it takes for your exchanged or returned product to reach us or get back to you may vary.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package without tracking.